Four Tiers of CSD are available:
SaaS Monitoring for overall EnGage uptime, support portal access, ComQi investigation of suspected software bugs, quarterly CSD reporting.
Basic support plus Field Support Service for technicians troubleshooting on-site hardware issues and recommendations on content management issues as part of second line support for Client’s 1st Line Staff (not end-user support), monthly CSD reporting.
All of the above, plus Site Monitoring for Player Disconnects & Panel Status Errors, weekly CSD Reporting.
ComQi will work with your requirements to build a custom SLA to meet requirements such as local language inbound call support, warranty & service call management, preventive maintenance, or any other requirements.